Quality Management
The objective of establishing a quality management system in our Dialysis Centers is to improve patient and employee satisfaction, target quality service by prioritizing patient and employee safety, and make it continuous. Quality studies in our Dialysis Center are carried out by the ” Quality Management Unit” with the participation and support of senior management and clinical quality management officers in line with the Ministry of Health Quality Standards in Health (SKS) -Dialysis Set. Our quality standards are listed below;
CORPORATE SERVICES
- Organizational Structure
- Quality Management
- Document Management
- Risk Management
- Adverse Event Notification System
- Emergency and Disaster Management
- Education Management
- Social Responsibility
PATIENT- AND EMPLOYEE-ORIENTED SERVICES
- Patient experience
- Healthy Work Life
HEALTH SERVICES
- Patient Care
- Medication Management
- Infection Prevention
- Laboratory Services (External service)
SUPPORT SERVICES
- Facility Management
- Hospitality Services
- Material and Device Management
- Medical Records and Archive Services
- Waste Management
- Outsourcing
INDICATOR MANAGEMENT
- Monitoring of Indicators
- Quality Indicators
SELF-ASSESSMENT
- Self-assessment (internal audit) performed at least once a year in our dialysis center as a requirement of the Quality Standards in Health (QSH-Dialysis Set).
- Our self-assessment teams consist of Floor Responsible Nurses, Head Nurse and Quality Management Director.
- The employees of our dialysis center are informed about the Self-Assessment plan via Internal Communication Form and e-mail before the self-assessment.